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From the first visit, the shimmering graphics, sharp links and snappily dressed figures take you to the heart of the magic city. You may however, feel the need to don your suit or cocktail dress to keep up with what Miami Club Casino has to offer.
The tone and feel of the site are very much that of the lavish lifestyle. While other online casinos may tempt players with bright, multi-coloured images and flashing Vegas skylines, Miami Club Casino draws players in with the refined layout and elegant menu options.
There are no social media outlets at which players can check how busy the site is or which topics are currently hot and there is no rolling list of winners on the site.
What is on offer is the chance to get straight into gaming via the slot games, table games, video poker and tournament tabs. Players can choose to play on the site or to download and run it from their computer.
Deckmedia have several different online casinos under their name and Miami Club casino was established in The website uses the WGS casino software for optimum player enjoyment.
There is also a dedicated email address in use for verification of security documents. Miami Club Casino offers the highest levels of security on all deposits and withdrawals with encryption on all transactions.
Withdrawals can take from two business days up to 10 days depending on the bank and some methods charge a fee.
These bonuses are subject to minimum wagering requirements which vary and can be found at the cashier when making a deposit.
There are no ordinary promotions on offer on the website that players would find on other sites like happy hours, weekly bonuses and free spins.
Instead, these are all offered through the loyalty rewards scheme. There is also an additional affiliates program players can sign up to.
The Miami Club Casino has eponymously named their loyalty scheme. The Miami Club is broken down into categories which each feature unique rewards and bonuses.
Most of these categories are named after locations in Miami which is a nice touch and very original. Comp points, which are points earned on every wager are collected by players and the higher the Miami Club level, the more comp points are awarded during gameplay.
There are six levels in total. Deckmedia, who operate Miami Club Casino, offer an affiliates program in which players can earn money through referrals and play on their sites.
A very user friendly mobile site for Miami Club Casino is available which allows players to take their gameplay with them when they travel and are on the go.
Like the main site, the mobile site appears as a polished online casino. At any stage during the review process either party may choose to withdraw from the mediation process.
The consequences of withdrawal will be termination of discussion of the complaint. Where the player terminates the mediation process the complaint report will reflect this fact and show a status favourable to the operator.
In situations where the opperator appears to have withdrawn from the process specifically to prevent a likely negative ruling a negative ruling may be issued on this basis.
You can find our Complaints Frequently Asked Questions here. By reading this before you submit a complaint you will avoid many common issues that will cause delays.
There are many reason that complaints may arise, but a significant factor in a large number of cases we deal with is a basic breakdown in communications between the player and the casino.
As such, strongly worded accusations of illegal conduct are very unhelpful. They immediately make the accused party defensive and are a roadblock to communication.
We ask that players refrain from making any accusations in their report. You want us to help you get your money back, the best way to get that help is to help us by sticking to the facts.
Include as much detail as possible, including your username and email address used with the affected casino , transcripts of any instant chat sessions relevant to the dispute, emails and screen shots.
If you need to upload files, please state so in your complaint and we will contact you to arrange for this. The more detail you can give at the start of the mediation, the quicker we are likely to be able to resolve the dispute.
If during the course of our mediation it is discovered that any information provided by either party is intentionally misleading, said party will find that their account suspended pending further investigation.
Depending on the situation this may have an impact on the ruling of the complaint. Until resolution is reached all complaints on this site are kept private — that means that only the player involved, the casino rep for the casino involved and site admin can see the complaint.
However once a complaint has been closed the complaint discussion is published. We will do our best to remove any private information i.
If either the player or the casino have information that is pertinent to the case that would be inappropriate to publish for security and privacy reasons, please contact site admin — we will be happy to assist in the verification of such information without including it in the final report.
This service is provided free and is intended to help players who have real problems. This service should not be used to further private vendettas in the face of failure to comply with the rules.
In the interests of maintaining equality ThePOGG requires no personal information along these lines to be submitted with complaints. Such inclusions could result in accusations of bias against ThePOGG and its associates and therefore we respectfully request that you meet our guidelines in this respect.
Further to this ThePOGG and its associates cannot be held accountable for disregarding any such information that you choose to submit that contravenes our guidelines.